Shipping Policy

 

All orders ship out Monday, Tuesday or Wednesday and will arrive to you within 1-2 days. You will receive email updates and tracking for your order.

 

In addition to accepting online orders for ALL of California & Nevada, we are NOW accepting online orders for shipping to Arizona, Colorado, Idaho, Kansas, Montana, Nebraska, New Mexico, N. Dakota, Nevada, Oklahoma, Oregon, S. Dakota, Texas, Utah, Washington and Wyoming. 

​

We are dedicated to minimizing our shipping costs and passing those cost savings along to you, the customer.  If you live outside our current online order regions, please email us at orders@shaftscheese.com for current shipping rates and to place an order.

 

We are very excited to be able to bring our cheese straight to your home through our online store!  If you need a shipment sooner than our standard shipping, please email us at orders@shaftscheese.com.

 

How are your cheeses shipped?

Shaft’s Cheese & Co. ships all packages with insulated liners and ice packs to ensure that your cheese stays cool in transit.  If your cheese is briefly above refrigeration temperatures don’t be alarmed!  Aged cheese ages for weeks/months/years at cave temperature, around 55 degrees Fahrenheit.

​

We ship all packages with Signature Release, so your package will be left at your door if you are not available to receive it.  Because cheese is a perishable item, we advise making sure someone will be available to receive the shipment.

​

All Shaft's Cheese products are individually vacuum sealed to preserve freshness and will stay fresh in your refrigerator for a minimum of 6 months.

​

How should my cheese look and smell upon arrival?

Cheese is a living product, and depending on the variety, cheeses have a wide range of textures, flavors, and aromas. It is not atypical for your package to have a strong smell upon arrival. This smell should dissipate slowly once the package has been opened. Cheese produces ammonia as a byproduct during aging, and even a short trip in a confined space can amplify that (and other!) aromas.

​

More often than not with regards to smell, the bark is worse than the bite! Just because a cheese smells strong does not always mean that it will taste strong. Let your taste buds be your guide - try a bit and see what you think! 

 

What is your return policy?

If you are not satisfied with your order, we will do our best to replace or refund your order. Please contact us via phone at 916.781.9535 or email at orders@shaftscheese.com and we will be happy to assist you.

​

Please double check to make sure all addresses are correct. We cannot assume responsibility for incorrect addresses. We cannot ship to PO Boxes.

​

We are not responsible for damaged or spoiled product due to the following:

• Incorrect delivery addresses

• Unopened shipments

• Gifts to recipients who are out of town or unable to receive shipments

• In the event of a delayed shipment due to inclement weather, mechanical failures, or other "Acts of God," we will do our best to work with our shipping partners to replace any product damaged as a result of a delayed shipment but cannot guarantee results.